Frequently asked questions about the Spanflug Shop
Here you will find answers to the most frequently asked questions about the Spanflug Shop. In our demo video we show you in less than 2 minutes how ordering turning and milling parts works.
If you have further questions, we will be happy to assist you. You can reach us at +49 (0)89 21555438 0 or firstname.lastname@example.org.
Spanflug is not an intermediary platform. We are your contract partner and single point of contact where you place binding orders for turning and milling parts. We are at your contact for all questions during the entire ordering process.
Spanflug offers you the fastest way to order your turning and milling parts. This is how you benefit through Spanflug:
- Automatic instant quote
- Order within 1 minute
- Over 50 materials and more than 20 post-treatments
- Network of more than 4,000 CNC machines
- Valid prices in line with the market
- Delivery from 6 working days
- Manufacturing at qualified partners in Germany and Austria
We use the latest technologies to make the procurement process more efficient, faster and better. Through our website, after uploading the CAD model (and optionally a technical drawing), you will receive an instant quote and can place your order online. We have your parts manufactured by our qualified partners. This gives you direct access to a network of over 4,000 CNC machines without your own supplier management efforts.
You simply upload the CAD file of your part and optionally the technical drawing, select the quantity and the desired delivery date and receive an instant quote within an instant. You don't need to worry about whether your parts need to be turned or milled. Our algorithm recognizes this automatically.
To manufacture your parts, our partners need access to the technical data. We guarantee the security of your data. All our partners have been bound to confidentiality by means of a non-disclosure agreement. We forward your data only to a few partners specifically selected for the respective order. Not all partners have access to the data. You decide whether the files remain in your customer area or are deleted after processing (plus grace period).
Spanflug is your contact and contract partner. Your parts will be manufactured by the most suitable manufacturing partner in our network. We guarantee that the parts will be of the quality you require. Spanflug is your partner for all your orders. You no longer need to communicate and agree manufacturing details with a wide variety of suppliers.
The duration of the analysis and price calculation depends on the complexity of the part. On average, the process takes less than 1 minute. For complex parts, the analysis takes longer than for simple ones.
All EU countries, Switzerland, Liechtenstein and Great Britain.
If changes need to be made to a current order, we would be happy to review them. Please send your change request to email@example.com.
Our manufacturing partners are contract manufacturing companies with different specializations regarding part size, quantity, materials and application area. Manufacturing takes place exclusively in Germany and Austria. We attach great importance to the fact that our manufacturing partners employ qualified staff, contribute to the training of skilled workers, have established a quality management system certified according to ISO 9001:2015, act sustainably and invest in the modernization of their manufacturing infrastructure.
Spanflug is your contractual partner and all shipments are sent directly from the manufacturing partner to you on behalf of Spanflug. All our manufacturing partners are regularly checked for quality so that we can always offer you the best service. For repeat orders, parts are preferably manufactured by the same partner.
You can upload multiple CAD files and technical drawings at once. The CAD data and drawings are merged automatically. In our short Video Tutorial we will show you how to upload and calculate multiple parts at the same time.
You will receive offers from Spanflug with your desired delivery dates or with our standard delivery time. The delivery time can be reduced to a few days for an express surcharge. The express surcharge is calculated dynamically depending on the delivery time, the lead time and the price.
Offers created in the Spanflug Shop are valid for 4 weeks . We are pleased that, thanks to our extensive network, we can maintain our offer validity of 4 weeks, even despite the volatile situation on the markets. This applies when you export the offer as a PDF from the shopping cart.
By exporting the quote, it will be saved on Spanflug with the selected delivery time (e.g. in 10 working days) not with the selected date (e.g. the 19.05.). You can forward the exported quotation for internal processing and order it at any time within 4 weeks order by e-mail. Saved quotes can also be found in the Spanflug Shop under quotes.
Shopping cart prices
Calculated quote prices in the shopping cart are 24 hours valid, because the quoted price is based on the fixed selected delivery date, e.g. the 19.05. After 24 hours you can update the price with one click. You can order your parts as usual via the Spanflug shop or by e-mail.
You order from us and we take care of the rest. We select the most suitable partner who can reliably manufacture your parts. All our manufacturing partners are regularly checked for quality so that we can always offer you the best possible service.
Each CAD file may only contain a single part (a contiguous solid). You can upload assemblies as individual CAD files and drawings and have them automatically processed and calculated via the multiple upload.
Our upload processes single files, multiple files at once and zip archives containing CAD and PDF data of multiple parts.
The CAD files can be uploaded in the following formats: *.step, *.stp, *.CATPart, *.ipt, *.jt, *.prt, *.sldprt, *.par. Technical drawings are processed in PDF format.
Payment can be made exclusively by invoice. The payment term is 14 days (net) after delivery of the parts. For larger order volumes or repeating requirements, framework agreements with individual payment conditions can be arranged. Please contact us for this firstname.lastname@example.org.
Your opinion about Spanflug service is very important to us. Feel free to send us your feedback to email@example.com
If you have further questions, we will be happy to assist you. You can reach us at +49 (0)89 21555438 0 or firstname.lastname@example.org. More frequently asked questions about Spanflug, our online shop or how to become a partner can be found on the respective FAQ pages.