Frequently asked questions about the Spanflug Shop

Here you will find answers to the most frequently asked questions about the Spanflug Shop. In our demo video we show you in less than 2 minutes how ordering turning and milling parts works.

If you have further questions, we will be happy to assist you. You can reach us at +49 (0)89 21555438 0 or vertrieb@spanflug.de.

The Spanflug Shop is an online shop for turning and milling parts and offers the fastest way to order CNC parts. Simply upload CAD models and technical drawings of your turning and milling parts. Our algorithm calculates instant prices. At this price you can order directly or export a quote as PDF. We take care of the manufacturing of your parts by our qualified suppliers from Germany or Austria.

Spanflug is not an intermediary platform. We are your contract partner and single point of contact where you place binding orders for turning and milling parts. We are at your contact for all questions during the entire ordering process.

Spanflug offers you the fastest way to order your turning and milling parts. This is how you benefit through Spanflug:

  • Automatic instant quote
  • Order within 1 minute
  • Over 50 materials and more than 20 post-treatments
  • Network of more than 4,000 CNC machines
  • Valid prices in line with the market
  • Delivery from 6 working days
  • Manufacturing at qualified partners in Germany and Austria

We use the latest technologies to make the procurement process more efficient, faster and better. Through our website, after uploading the CAD model (and optionally a technical drawing), you will receive an instant quote and can place your order online. We have your parts manufactured by our qualified partners. This gives you direct access to a network of over 4,000 CNC machines without your own supplier management efforts.

You simply upload the CAD file of your part and optionally the technical drawing, select the quantity and the desired delivery date and receive an instant quote within an instant. You don't need to worry about whether your parts need to be turned or milled. Our algorithm recognizes this automatically.

To manufacture your parts, our partners need access to the technical data. We guarantee the security of your data. All our partners have been bound to confidentiality by means of a non-disclosure agreement. We forward your data only to a few partners specifically selected for the respective order. Not all partners have access to the data. You decide whether the files remain in your customer area or are deleted after processing (plus grace period).

Spanflug is your contact and contract partner. Your parts will be manufactured by the most suitable manufacturing partner in our network. We guarantee that the parts will be of the quality you require. Spanflug is your partner for all your orders. You no longer need to communicate and agree manufacturing details with a wide variety of suppliers.

Up to 500 mm diameter, up to 1,500 mm length, from 1 piece to 200,000 pieces. For larger quantities, larger part orders, individual materials or other special requirements, we will be happy to provide you with an individual offer. Simply place your request via the configurator in the online shop. You can find all information about our turning parts and mill-turning parts here.
Up to 3,000 mm x 2,000 mm x 200 mm, from 1 to 1,000 pieces. For quantities over 1,000, larger component packages, individual materials or special requirements, we will be happy to provide you with an individual offer. The fastest way to place your inquiry is also here via the configurator in the online shop. You can find all information about our milled parts here here.

The duration of the analysis and price calculation depends on the complexity of the part. On average, the process takes less than 1 minute. For complex parts, the analysis takes longer than for simple ones.

Yes, the minimum order value is 100 € plus VAT.

All EU countries, Switzerland, Liechtenstein and Great Britain.

We are happy to accept your orders by mail: bestellung@spanflug.de . Please do always reference a quote number. You can create a quote directly in the shopping cart at any time.

If changes need to be made to a current order, we would be happy to review them. Please send your change request to auftrag@spanflug.de.

Our manufacturing partners are contract manufacturing companies with different specializations regarding part size, quantity, materials and application area. Manufacturing takes place exclusively in Germany and Austria. We attach great importance to the fact that our manufacturing partners employ qualified staff, contribute to the training of skilled workers, have established a quality management system certified according to ISO 9001:2015, act sustainably and invest in the modernization of their manufacturing infrastructure.

Spanflug is your contractual partner and all shipments are sent directly from the manufacturing partner to you on behalf of Spanflug. All our manufacturing partners are regularly checked for quality so that we can always offer you the best service. For repeat orders, parts are preferably manufactured by the same partner.

You can upload multiple CAD files and technical drawings at once. The CAD data and drawings are merged automatically. In our short Video Tutorial we will show you how to upload and calculate multiple parts at the same time. 

You will receive offers from Spanflug with your desired delivery dates or with our standard delivery time. The delivery time can be reduced to a few days for an express surcharge. The express surcharge is calculated dynamically depending on the delivery time, the lead time and the price.

Offers created in the Spanflug Shop are valid for 4 weeks . We are pleased that, thanks to our extensive network, we can maintain our offer validity of 4 weeks, even despite the volatile situation on the markets. This applies when you export the offer as a PDF from the shopping cart.

Offer
By exporting the quote, it will be saved on Spanflug with the selected delivery time (e.g. in 10 working days) not with the selected date (e.g. the 19.05.). You can forward the exported quotation for internal processing and order it at any time within 4 weeks order by e-mail. Saved quotes can also be found in the Spanflug Shop under quotes.

Shopping cart prices
Calculated quote prices in the shopping cart are 24 hours valid, because the quoted price is based on the fixed selected delivery date, e.g. the 19.05. After 24 hours you can update the price with one click. You can order your parts as usual via the Spanflug shop or by e-mail.

You order from us and we take care of the rest. We select the most suitable partner who can reliably manufacture your parts. All our manufacturing partners are regularly checked for quality so that we can always offer you the best possible service.

The creation of instant quotes for turning and milling parts is free of charge for you. You will only pay if you place an order.
You will receive a confirmation e-mail immediately after your online order was successfully submitted. We will send you the order confirmation by e-mail within 48 hours after receipt of the order.

Each CAD file may only contain a single part (a contiguous solid). You can upload assemblies as individual CAD files and drawings and have them automatically processed and calculated via the multiple upload. 

Within the scope of automatic price calculation, batch sizes of 1 to 1,000 pieces are possible for milled parts, and 1 to 200,000 pieces for turned parts. For larger quantities, we will be happy to provide you with an individual quote. Simply use the "Request individual offer" function in the online shop.
We supply components made of over 50 materials. You can find information on all our materials here.
Depending on the material and manufacturing process, you can choose from over 20 post-treatment processes. You can find all post-treatments here.

Our upload processes single files, multiple files at once and zip archives containing CAD and PDF data of multiple parts.
The CAD files can be uploaded in the following formats: *.step, *.stp, *.CATPart, *.ipt, *.jt, *.prt, *.sldprt, *.par. Technical drawings are processed in PDF format.

Payment can be made exclusively by invoice. The payment term is 14 days (net) after delivery of the parts. For larger order volumes or repeating requirements, framework agreements with individual payment conditions can be arranged. Please contact us for this vertrieb@spanflug.de.

Your opinion about Spanflug service is very important to us. Feel free to send us your feedback to auftrag@spanflug.de

The shipping costs depend on the size and mass of the components and the destination country. To ensure that your parts arrive safely, we pack your goods in a high-quality and professional manner. We always ship your goods with a professional logistics partner and you can view the shipping status and shipment number at any time in the order overview.
Calculate conveniently and automatically the offer prices and delivery times for your components. You can then add them to the shopping cart. In the shopping cart, you have the option of creating a PDF quote for the part to be manufactured. The purchasing department can send the order with reference to the quotation number by e-mail to bestellung@spanflug.de order. If required, you can also integrate Spanflug into your e-procurement solution or your enterprise resource planning system. Contact us if you are interested in an interface! You can find more information here.
We grant you a complaint period of 14 working days after receipt of the goods. If you have received goods that do not correspond to the information provided in your request, a complaint is justified. Please address your complaint in writing to auftrag@spanflug.de. Upon receipt of your claim, we will check your claim and repair immediately if the goods do not meet the specifications.
The quality of the part is our highest goal. Our manufacturing partners carry out internal quality controls. As a standard we check all dimensions of your part during manufacturing. For single parts and small series, all parts are checked. For more than 100 pieces at least 10 % of the parts are checked. As a standard, your parts are cleaned after manufacturing and delivered to you free of chips, clean and dry. Steel parts are preserved to prevent corrosion. In addition, you can request a measurement report, the premium quality test and a material acceptance test certificate according to DIN EN-10204 in the online shop.
Each company is carefully selected and audited before being accepted into our supplier network. Spanflug's manufacturing partners must be ISO 9001:2015 certified or operate according to the quality standards defined therein. In addition, we monitor the quality of completed orders in terms of delivery reliability and customer ratings.

If you have further questions, we will be happy to assist you. You can reach us at +49 (0)89 21555438 0 or support@spanflug.de. More frequently asked questions about Spanflug, our online shop or how to become a partner can be found on the respective FAQ pages.